Privacy policy

Last Updated: August 2026

At MEWOO, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

Full name
Mobile number
Email address
Billing address
Shipping/delivery address
Order and purchase details
Payment-related information
Information you provide when contacting customer support

We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information, and website activity.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Confirm and provide updates about your orders.
Provide order tracking information.
Process returns, refunds, and exchanges.
Respond to customer support requests.
Contact you regarding your order when necessary.
Improve our products, services, and website.
Detect and prevent fraudulent or unauthorized activity.
Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment providers.

MEWOO does not intentionally store your complete debit card, credit card, UPI, or banking credentials on our servers.

Payment information may be collected and processed directly by the applicable payment provider according to its own privacy and security policies.

4. Sharing of Information

We may share necessary information with trusted service providers when required to operate our business, including:

Courier and delivery partners
Payment service providers
Website and technology service providers
Customer support services
Government or legal authorities when required by applicable law

We only share information that is reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal requirements.

7. Third-Party Websites

Our website may contain links to third-party websites or services.

If you visit a third-party website through a link on our website, that website will have its own privacy policy and terms. MEWOO is not responsible for the privacy practices or content of third-party websites.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

9. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.