Refund policy

Last Updated: August 13, 2026

At MEWOO, we carefully check and pack every order before dispatch. We accept returns only for eligible cases such as damaged, defective, or incorrect products.

1. Order Cancellation

Customers can cancel their order within 15 minutes of placing the order.
After 15 minutes, the order may have entered processing or shipping, and cancellation may no longer be possible.
If an eligible cancellation is approved, the refund will be processed to the original payment method.

2. Return Eligibility

A return will be accepted only if:

You received a damaged or defective product.
You received a wrong product.
The product does not match your order.

Customers must contact us within 1 day (24 hours) of receiving the order.

3. Return Requirements

Please provide:

Order number
Clear photos of the product and packaging
A video of the unboxing, if available
A description of the issue

The product should be returned in its original condition and packaging. Products that have been used, installed, modified, or damaged after delivery may not be eligible for return.

4. Return Inspection

After we receive the returned parcel, our team will inspect the product and verify the reported issue.

Do not send a product back without contacting our support team first.

5. Refund

Once the returned product is received and successfully inspected, the eligible refund will be processed within 2–3 business days.

The refund will normally be sent to the original payment method. The time taken for the amount to appear in your account may vary depending on your bank or payment provider.