Shipping policy

At MEWOO, we aim to process and deliver your orders safely and on time. Please read the following shipping terms before placing your order.

1. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.
Orders placed on Sundays or public holidays may be processed on the next business day.
Once your order has been shipped, you will receive the available shipping and tracking details.
Once an order has been placed, it can be cancelled only within 15 minutes. After this period, the order may enter processing and cancellation may not be possible.

2. Delivery Time

Delivery usually takes approximately 3–7 business days after dispatch.
Delivery times may vary depending on your location, courier service, weather conditions, holidays, or other unforeseen circumstances.
Remote and certain non-serviceable areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Any applicable shipping charges are the responsibility of the customer unless a free-shipping offer is specifically mentioned.

4. Order Tracking

Once your order has been dispatched, you can track your shipment using the tracking details provided by MEWOO.

If you have not received your tracking information or need assistance with your order, please contact us.

Email: support.mewoo@gmail.com

5. Delayed Delivery

While we try our best to deliver orders within the estimated timeframe, delays can sometimes occur due to:

Courier or logistics issues
Weather conditions
Public holidays
High order volumes
Incorrect or incomplete address information
Events beyond our control

In such cases, MEWOO will assist you in contacting the courier and tracking the shipment.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned because of an incorrect or incomplete address, unavailable recipient, or repeated delivery failure, additional shipping charges may apply for re-shipment.

7. Damaged Package

If your parcel appears damaged, opened, or tampered with when delivered, please take photographs/videos of the package before opening it and contact us immediately.

For damaged or incorrect products, please refer to our Return & Refund Policy.