Terms of service

Welcome to MEWOO. By accessing or using our website and purchasing products from us, you agree to the following Terms & Services. Please read them carefully before using our website.

1. About Our Website

MEWOO operates an online store offering mobile accessories, spare parts, and related products.

We reserve the right to update, modify, add, or remove products, prices, descriptions, offers, and other website content at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.

However:

Product images may vary slightly from the actual product due to lighting, photography, or screen settings.
Product specifications may change according to the manufacturer or supplier.
Availability may change without prior notice.

If you have any questions about a product before placing an order, please contact our support team.

3. Pricing & Payment

All product prices displayed on the website are subject to change without prior notice.

The final amount payable will be shown at checkout before the order is placed.

We reserve the right to correct pricing or listing errors. If an order has been placed with an incorrect price due to a technical or listing error, we may contact the customer to confirm the order or cancel and refund it.

4. Orders

Once an order is placed, you will receive an order confirmation.

An order is considered accepted only after payment has been successfully received and the order has been confirmed by MEWOO.

We reserve the right to cancel an order in situations including:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Payment issues
Incorrect or incomplete customer information
Circumstances beyond our reasonable control

If we cancel a paid order, the eligible amount will be refunded to the original payment method.

Customers may cancel an order within 15 minutes of placing it. After 15 minutes, cancellation may not be possible if the order has entered processing or shipping.

5. Customer Information

You are responsible for providing correct and complete information when placing an order, including:

Full name
Delivery address
Mobile number
Email address
Other information required for successful delivery

MEWOO will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Shipping & Delivery

Orders are generally processed within 1–2 business days and delivery usually takes approximately 3–7 business days after dispatch.

Delivery times may vary depending on the location, courier service, weather, holidays, and other circumstances beyond our control.

For more information, please refer to our Shipping Policy.

7. Returns & Refunds

Returns are accepted only for eligible cases such as:

Damaged products
Defective products
Incorrect products received

Eligible return requests must be submitted within 24 hours of receiving the order. Please refer to our Return, Refund & Cancellation Policy for complete details.

Returned products will be inspected after we receive them. Eligible refunds will generally be processed within 2–3 business days after successful inspection.

For complete details, please refer to our Return & Refund Policy.

8. Prohibited Use

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

Attempt to interfere with or damage the website.
Use the website for fraudulent activities.
Provide false or misleading information.
Attempt to gain unauthorized access to our systems.
Copy, reproduce, or misuse our website content without permission.

9. Intellectual Property

All content on the MEWOO website, including logos, brand names, graphics, images, text, designs, and other materials, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, or other service providers.

These services may have their own terms and policies. MEWOO is not responsible for the policies or actions of independent third-party service providers.

11. Website Availability

We try to keep our website available and functioning properly at all times. However, temporary interruptions may occur because of maintenance, technical issues, server problems, or circumstances beyond our control.

We do not guarantee that the website will always be available, error-free, or uninterrupted.

12. Limitation of Liability

MEWOO will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or other unforeseen circumstances.

Our responsibility regarding a purchased product will be handled in accordance with our applicable return, refund, and shipping policies.